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Company Overview

Boon Software offers an exceptional opportunity for tech enthusiasts to join our innovative team. As a leading computing solutions company, we specialize in transformative solutions for clients of all sizes. Our Symphony Logistics Suite, deployed in 20 countries and across 300+ global sites, revolutionizes enterprise logistics execution.

With over 30 years of digitalization experience, Boon Software drives corporate transformation through cutting-edge innovations such as AR, IoT, autonomous robotics, data integration, analytics, and automation. Our solutions leverage modern platforms including SEEBURGER Business Integration Suite (BIS), SAS Institute’s Predictive and Advanced Analytics, Oracle, Amazon AWS cloud, and Epson Augmented Reality Smart Glasses.

Joining Boon Software means embracing challenges that inspire your best work and enjoying comprehensive support as you grow professionally and personally. Our collaborative environment nurtures interaction with industry luminaries, fostering continuous learning and development. Become a part of our close-knit team, where innovation and personal growth converge to shape the future of technology.

Job Title:

IT Support Engineer

The IT Support Engineer is responsible for supporting end-user application software such as installing, configure computer system including OS and databases. The incumbent will work closely with in-house development team for issue resolutions, monitoring, maintain and diagnose hardware/software faults.


  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
  • A proactive, team player with the ability to work in dynamic environments.
  • Work independently, takes ownership of problems within own area of knowledge and accountable for the quality of own work.
  • Highly motivated in problem solving; strong investigative skills.
  • Strong communication skills and willingness to learn new technologies as required.
  • Some travel may be required
  • Good spoken and written English
  • Self-confidence and commitment.
  • Must be able to work overtime and weekends as necessary.
  • Knowledge of installation, configuration, and management of Apache, Apache Tomcat.
  • Experience with Linux operating system, networking protocols.
  • Knowledge in Unix, Oracle Cloud Infrastructure and Oracle database is advantage.

IT Support Engineer is expected to:

  • Provide first level support to end-users for application software.
  • Install and configure computer system including OS and databases.
  • Monitor and maintain computer system.
  • Diagnose hardware/software faults.
  • Work with in-house development team for application bug fixes or enhancement.
  • Involved in supporting infrastructure architecture, resource planning, system performance, and overall infrastructure operating environment for either on-premise infrastructure or one or more cloud computing platforms, or both.
  • Lead or support in the development of application infrastructure reference architecture, system integration, and infrastructure performance management practices.
  • Point-of-Contact of Infrastructure team for operational support for systems-related matters.
  • Diagnose and troubleshoot technical issues, including OS, Databases, Application Services, and network configuration.
  • Manage both on-premise and Cloud Infrastructure services to support application systems environments by working closely with the application team.
  • Properly escalate unresolved issues to appropriate internal teams or external vendors.
  • Document technical knowledge in the form of notes and manuals.
  • Perform regular system health-check and prepare health-check reports.
  • Record system incident events including causes and resolutions, and prepare incident reports.
  • Understands systems operations environment and drive Architecture Review and Governance Process to ensure smooth and sustainable operations (including resiliency requirements)

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Join the awesome team of Boon Software

To apply, fill out the application form by clicking Apply Now. or send us an email with your CV to the email address listed below. If you are selected for an interview, we will contact you as soon as possible

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Thank you for connecting with us. We are happy to hear from you. We’ll be in touch soon to schedule a time to understand your goals and present how the Symphony Logistics solutions optimises the business for every enterprise.