Application Support Specialist
At Boon Software, we are seeking a dedicated Application Support Specialist to join our dynamic IT team. In this role, you will be the cornerstone of support for our suite of applications, offering solutions and technical assistance to our valued end-users.
Your mission will be to ensure seamless application functionality by engaging in proactive management, meticulous maintenance, and efficient troubleshooting. You will act as a liaison between users and our technical squads—comprising development and testing experts—to spearhead the diagnosis and resolution of complex application issues. Your technical acumen will be vital in devising innovative solutions, spearheading enhancements, and formulating strategic workarounds to mitigate recurring challenges. Join us and play a pivotal role in upholding our commitment to delivering exceptional application support and enhancing user experience.
- Educational Qualifications: A Bachelor’s degree in Computer Science, Information Technology, or a closely related field. Alternatively, an equivalent combination of education and experience in similar technical domains may be considered.
- Experience: A minimum of three years of experience in technical helpdesk support, particularly with Logistics Execution Systems or other enterprise applications. Applicants should have a history of addressing customer inquiries, troubleshooting issues, and providing actionable solutions.
- Technical Skills: Proficiency in diagnosing and resolving issues with enterprise-level software applications. Candidates should have hands-on experience with system configurations, performance tuning, and ensuring the reliability of application operations.
- Problem-Solving: Strong analytical capabilities with a proven record of tackling complex problems, implementing solutions that prevent recurring issues, and improving overall system functionality.
- System Knowledge: A broad understanding of various operating systems, databases, and programming environments, with an aptitude for quickly adapting to new technologies.
- Independence and Teamwork: The ability to work effectively both as an independent professional and as an integral member of a team, contributing to a cooperative and productive work environment.
- Web Application Insight: Insight into the workings of web applications, including front-end user interfaces and back-end databases, is highly desirable.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate technical issues and solutions clearly to a varied audience.
- Language Proficiency: High proficiency in English, both spoken and written, is required to manage documentation and communication within a diverse workplace.
Application Support Specialist is expected to: :
- Technical Support: Provide comprehensive assistance for application-related issues, managing and maintaining system integrity, and ensuring prompt troubleshooting.
- Collaboration: Work closely with development and testing teams to pinpoint and resolve complex application problems, playing a crucial role in the enhancement and solution implementation process.
- Incident Handling: Swiftly address and resolve user-reported problems, maintaining high standards of incident resolution.
- User Support: Actively assist end-users, providing clear instructions and support to facilitate smooth application usage.
- Documentation: Keep meticulous records of issues, their resolutions, and any related troubleshooting activities.
- Analysis: Conduct thorough investigations into recurring or significant issues to determine underlying causes and take preventive measures for future occurrences.
- Team Coordination: Engage in continuous collaboration with development and testing teams to improve communication and resolve issues effectively.
- SLA Adherence: Ensure prompt issue resolution in accordance with established service level agreements to maintain customer satisfaction.
- Escalation Management: Elevate complex issues to technical teams as required.
- Monitoring: Stay vigilant with system alerts to preemptively address potential disruptions.
To apply for the Application Support Specialist position, please submit your application along with your updated resume to firstname.lastname@example.org. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted for further discussions.