With over 30 years in serving Indonesia’s domestic forwarding industry, Niaga Logistics leverages on information and systems technology to ensure customer satisfaction and the efficient cargo management of its customers. Offering Door-to-Door, Port-to-Door services with warehouses operating in Surabaya, Jakarta and Makassar, Niaga maintains a transport management service to support its customers. Tracking and generating data that enables Niaga to identify strategic market developments and improvement opportunities in its services is critical for the enterprise.
By integrating the Symphony Logistics Suite™, Niaga levels up its operations and data management capabilities that integrates its warehouse operation and manages its cargo delivery services on the road. The updates provided to customers in real-time and transparency of the service experience boosted customer satisfaction levels and increased its competitive edge in the industry. Niaga is proud of its collaboration with Symphony, that has enabled the company to scale the support it provides its clients and grow the business.
"Niaga has a unique logistics model which comprise of warehouse, trucking and forwarding activity. We are aligned with our mission and acknowledge to improve our internal operational system with collaboration to Boon Software Indonesia. We are success to integrated data in each echelon of Supply Chain process by implementing WMS, TMS, OMS, Mobility and VMS module. We are sure to growth our market by advance symphony logistics system and strongly suggest to whom that need to improve their operational model for used this valuable system. Keep move forward with resilience and agile model of operational services."
Director, Niaga Logistics
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