With almost 50 years in the business, Tat Eng Industries is one of the leading importer, exporter and stockist of nuts, bolts, fasteners and metal suppliers in the region. It operated the business guided by its customer-centric practice of providing a “one-stop solution” for all metallic fastening needs, meeting the requirements of multiple clients in the construction industry and supplying products directly from its multiple branches and warehouses.
With the diversity of its SKUs and the complexity of tracking, picking and order fulfilment from multiple locations, everyday operations were slowed and required more manpower investments. The lack of visibility, error-prone transactions, multi-layered billing and lost charge were recurring challenges. These have caused frustrations and limits the business in optimising sales opportunities and exceeding customer satisfaction levels.
With the integration of Symphony WMS™ and the Symphony OMS™ Tat Eng Industries kickstarted its digital transformation journey. Warehouse inventory accuracy has significantly increased. Daily transactions have become easily traceable, organised and consolidated in synchronicity with inventory. Every order placed in the system is automatically processed, billed and invoice, making order completion seamless and easily tracked. With the installation and online implementation of Symphony TMS™ and Symphony Mobility™, order delivery, route planning and manpower utilisation have been improved, resulting in cost-savings, maximised sales opportunities and increased customer satisfaction levels.
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