Symphony innovates medical logistics to make life-saving devices accessible 24/7.

Core Business
Symphony Solutions

Symphony innovates medical logistics to make life-saving devices accessible 24/7.

Excelsior Medical Group distributes surgical products, medical devices, dialysis equipment, medical supplies and consumables. It has 65 distribution centres and caters to some of the largest hospitals and around 75,000 medical facilities throughout Taiwan. Bestchain HealthTaiwan Co is its appointed medical third party logistics provider and counts on their service to ensure its products are on the move, as many people’s health depends on it.

Consistent shipment accuracy and timeliness, as well as the adaptation of best practices to manage an expanding SKU under controlled temperature conditions, lot and expiry tracking, across 4 warehouses and 60 fleets of vehicles, is becoming a challenge. The warehouse operations were also heavily reliant on manpower resources and the lack of inventory visibility, data analytics and poor order capture is increasingly affecting the bottom line.

The Challenge

With the integration of the Symphony WMS in Bestchain’s warehouse operations, it enabled its client, the Excelsior Medical Group to adhere to medical logistics certification standards, manage and control drugs and medical products, including clinical trail storage, controlled products, hospital consignment, low-temperature product management and product recall management.

The Solutions

Bestchain’s management of the Excelsior Medical Group’s warehouse logistics achieved stock-taking accuracy by 99.99% by the process, lot number, expiry date management in one platform. Picking efficiency improved from 20% to 37% across all the 4 warehouse sites, reducing operational costs and fast-tracking the warehouse operations process and increased throughput. It has also added the Symphony Mobility that enables Bestchain’s field operators to print shipment barcodes on-the-go and close each delivery job status electronically. With these integrated cloud solutions, Bestchain is exponentially growing its client’s business, using the Symphony Logistics Suite.


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